The buyer bears the cost of returning the goods unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g., a wrong or defective item). The buyer must return the goods within 14 days of applying or provide proof that he has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.

The online store may refuse to issue refunds until the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest conventional method of delivery of the item offered by the online store, the online store does not have to refund the cost to the consumer that exceeds the cost associated with the conventional delivery method.

Instruction

Estonian returns are made via the parcel machine.

Pack the return package so that it cannot be opened without damaging it. Remove the old address card. Take the parcel to the parcel machine of your choice and indicate the phone number +372 10777 as the recipient. Send the parcel to the Merimetsa Selver Smartpost or Omniva parcel machine. As a rule, the package arrives at the e-shop within 3-5 working days.

Regarding an international return, please first contact our Online Store at toomas@dokfoto.ee.